REFUND POLICY

Last Updated: March 1, 2025

1. INTRODUCTION

At Techvzero, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines our procedures for returns, exchanges, and refunds for purchases made through our website techvzero.com.

2. GENERAL REFUND TERMS

2.1 Eligibility for Refunds

Refunds may be issued in the following circumstances:

  • Products received damaged or defective
  • Products significantly different from their description
  • Incorrect items delivered
  • Services that do not meet the agreed specifications
  • Cancellation of orders before shipment/delivery (where applicable)
  • Other circumstances as required by applicable law

2.2 Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

  • Credit/debit card payments will be refunded to the same card
  • Bank transfers will be refunded to the originating bank account
  • Wallet payments will be credited back to the same wallet

2.3 Refund Processing Time

  • Payment processor refunds (Razorpay, Stripe) typically take 5-10 business days to reflect in your account
  • The exact timing depends on your payment method and financial institution
  • We will initiate the refund process within 2 business days of approval

3. PRODUCT RETURNS

3.1 Return Eligibility

To be eligible for a return, your item must be:

  • In the same condition as received
  • In the original packaging (where applicable)
  • Returned within 14 days of delivery
  • Accompanied by proof of purchase

3.2 Non-Returnable Items

The following items cannot be returned:

  • Custom development work after delivery and acceptance
  • Downloadable digital products after access has been granted
  • Personalized or custom-made items
  • Services that have been fully delivered
  • Training sessions that have been attended
  • Gift cards

3.3 Return Process

To initiate a return:

  1. Contact our customer service at contact@techvzero.com or through the "Contact Us" form on our website
  2. Provide your order number and reason for return
  3. Wait for return authorization and instructions
  4. Ship the item back as per the provided instructions
  5. Include the return authorization number with your return

3.4 Return Shipping Costs

  • Return shipping costs are the responsibility of the customer except in cases of damaged or incorrect items
  • For defective products or our error, we will provide a prepaid shipping label or reimburse reasonable return shipping costs

4. REFUND CATEGORIES

4.1 Full Refunds

Full refunds (100% of the purchase price) will be issued for:

  • Products received damaged or defective
  • Incorrect items delivered
  • Orders cancelled before shipping
  • Services not rendered

4.2 Partial Refunds

Partial refunds may be issued for:

  • Items returned with missing components
  • Products showing signs of use or wear
  • Late cancellations of services
  • Products returned outside the standard return window but within an extended grace period

4.3 Refund Exclusions

Refund amounts do not include:

  • Original shipping charges (unless the return is due to our error)
  • Payment processing fees charged by payment processors
  • Installation or setup fees for services already performed

5. CANCELLATIONS

5.1 Order Cancellations

  • Orders can be cancelled for a full refund before they are shipped or services are rendered
  • To cancel an order, contact our customer service immediately with your order number
  • Once an order has been shipped, our standard return policy applies

5.2 Subscription Cancellations

For subscription-based services:

  • You may cancel your subscription at any time through your account settings or by contacting customer service
  • Refunds for the unused portion of your subscription period will be calculated pro-rata
  • Cancellation will be effective at the end of your current billing cycle unless otherwise specified

6. PAYMENT PROCESSOR-SPECIFIC POLICIES

6.1 Razorpay Transactions

  • For transactions processed through Razorpay, refunds will be initiated directly through the Razorpay platform
  • Refunds will be credited back to the original payment method
  • Razorpay may charge a refund processing fee that will be deducted from the refund amount as per their policy

6.2 Stripe Transactions

  • For transactions processed through Stripe, refunds will be processed through the Stripe dashboard
  • Stripe refunds typically take 5-10 business days to process, depending on your bank
  • Partial refunds are supported and will be processed according to the amount approved

6.3 Failed/Duplicate Transactions

  • If you were charged for a failed transaction or charged multiple times for the same order, contact us immediately
  • We will verify the duplicate charges with our payment processors and issue a refund for the duplicate amount
  • Temporary authorizations (holds) that appear on your statement may take 3-5 business days to be released by your bank

7. DISPUTE RESOLUTION

7.1 Contact Us First

Before initiating a payment dispute or chargeback with your financial institution, please contact our customer service team to resolve the issue directly.

7.2 Dispute Process

If you believe a refund was incorrectly denied:

  1. Email our dedicated refund team at contact@techvzero.com
  2. Include your order number and detailed explanation
  3. Provide any supporting documentation
  4. We will review and respond within 3 business days

8. SPECIAL CIRCUMSTANCES

8.1 Promotional Items

  • Items received as part of a promotion or bundle may affect the refund amount for returned items
  • The value of free or discounted items may be deducted from your refund if the qualifying items are returned

8.2 Gift Recipients

  • If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return
  • In other cases, the refund will be sent to the original purchaser

8.3 Force Majeure

In case of events outside our control (natural disasters, pandemic restrictions, etc.), we may extend return windows or modify this policy temporarily to accommodate affected customers.

9. CHANGES TO THIS POLICY

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website, with the "Last Updated" date reflecting the most recent revisions.

10. CONTACT US

If you have any questions about our Refund Policy, please contact us at:

Techvzero
Email: contact@techvzero.com